Refund Policy

If we tell you your case is not feasible before we start, you pay nothing. If you cancel before we file or book anything, our service fee is refunded in full. Once a case is filed with a government authority, our service fee covers the work already done and is generally not refundable — but every situation is looked at honestly, not by a script. Last updated 26 August 2026.

Change your mind after paying but before we have filed, booked, or submitted anything on your behalf? Message us and the full service fee is refunded, no questions asked beyond confirming it hasn't started.

Once we have filed your application, booked your exam, or submitted your case to an authority, our service fee reflects the work already done and any third-party fees already committed on your behalf, so it is not refundable at that point. If something on our side goes wrong mid-case — a filing error, a missed deadline that was ours to keep — we fix it or refund the affected portion, and we will tell you plainly which one applies.

Government, council, embassy, DataFlow, Prometric and courier fees are collected from you and paid onward to those bodies at cost — Trusfast does not mark them up or hold them back. Once paid to a third party, those fees follow that body's own refund rules, not ours; we will tell you upfront if a fee is non-refundable before you pay it. Processing delays caused by a government authority are outside our control and are not grounds for a refund of our service fee — but you will hear about the delay from us first, with the real reason and the revised date.

Whatever happens with a refund, your original documents are returned to you — by tracked courier or in person, your choice — as soon as they are no longer needed for an active step in your case.

Message +91 89434 68088 or email tvm@trusfast.com with your case reference. We confirm what applies within one working day, and approved refunds are returned to your original payment method within 7 working days.